Alist

Privacy Policy

Effective Date: 01/01/2022
This Privacy Policy explains how Metasphere Technologies, controls, processes, and uses information about you (which we call “personal data”).
When we say “Metasphere”, “us”, “our”, or “we”, we mean Metasphere Technologies. Metasphere owns and operates the website, www.alist.ae, the mobile and touch versions and any sites we have now or in the future of which this Privacy Policy relates (collectively, " Site "). It provides platforms where our Affiliates and other unaffiliated third-party merchants (collectively “Merchants”) can list offers for goods, services, and other offerings.
When we talk about the “Site”, we mean our platforms, which include our websites, mobile applications, communications we send or services we provide, social networking sites, or any other websites we offer that link to or reference this Privacy Policy.
Change
We routinely update this Privacy Policy to clarify our practices and to reflect new or different privacy practices, such as when we add new services, functionality, or features to the Site. If we make any material changes we will notify you, either by email (sent to the email address specified in your account), by means of notice on the Site or by using other methods. You can determine when this version of the Privacy Policy was adopted by referring to the “Effective Date” above.
You understand that your continued use of the Site after we send a notice about our changes to the Privacy Policy means that the collection, control, processing, and use of your personal data is subject to the updated Privacy Policy. If you object to any changes, you may modify your account settings or close your account as described below.
1. Personal Data We Collect
We will collect the following personal data when you interact with the Site:
1. Authentication and identification information (e.g. your name, email address, and password). This information is necessary to set up and log you into your account.
2. Basic personal details (e.g. your name, date of birth, and nationality);
3. Contact details (e.g. your postal address, telephone number, and email address). We may need some of this information to deliver products to you, such as your postal address to deliver physical products and your email address to send you vouchers, and won’t be able to carry out these services if you don’t provide it;
4. With your consent, information about your contacts with Metasphere (e.g. call recordings, instant messages on our site, and user generated content).
Some information we collect is necessary for us to provide our services or meet our legal obligations. We will make this clear when we collect that information from you.
We will also automatically collect personal data when you interact with the Site through your computer, mobile device, or other device. This personal data includes the following:
1. Analytics data (e.g. information about app downloads, app and web page histories), which may include data collected from cookies and other types of device identifiers;
2. Profile inputs (e.g. page and deal views on the site, click information and information about the website you clicked to our Site from). This may include data about your location. With respect to geolocation information collected from your mobile device, we will only collect this where you have provided consent; and
3. Device details (e.g. MAC address, IP address, Bluetooth data and advertising identifiers).
We also receive personal data and other online and offline information from third parties with whom we conduct business, such as merchants, co-marketers, distributors, resellers, and other companies or organizations with whom we enter into agreements to support our business and operations, including advertising partners and third party data providers that provide us with supplemental or additional information about our users (collectively “Business Partners”).
The personal data we receive from Business Partners includes basic personal details, contact details, device details, profile inputs, as well as:
1. Demographic information, (e.g. details about age brackets and educational background);
2. Location data (e.g. information about postal address); and
3. Purchase information from third party sites (e.g. information about purchases on other sites).
We will only receive data from our Business Partners where they are legally permitted to share such data, and we will only process that data for the purposes described below. We use the data provided to better understand your preferences, offers that are relevant to you, and how our merchants are performing. By combining the data we collect directly from you with that received from third parties, we are able to provide you with a better, and more personalised, experience.
We will collect the personal data described above at various stages in your relationship with us when you:
1. Register, subscribe, authorise the transfer of, or create an account with us.
2. Open or respond to emails or messages from us;
3. Provide information to enrol or participate in programs provided on behalf of, or together with Merchants and Business Partners, with your consent or as necessary to provide services you have requested;
4. Visit any page online that displays our ads or content;
5. Redeem products or services on or through the Site from Merchants;
6. Connect, log-in, or link to the Site using social networking tools; and
We also create profiles about you based on the personal data you provide to us or that is collected about you, as described above and including personal data that we receive from Business Partners. We do this to market offers we think would be of interested. The contents of that profile include:
1. Account details. For example, we create a permanent URL to your account page which may include your name. We also generate codes to log your redemption histories and activity;
2. Marketing segment information. For example, if you redeem products or services related to wellness and beauty, we may infer that you are interested in these types of offers;
3. Audience information. We create audiences based on parameters such as gender, age, and location (e.g. males aged 25-35 in your city), and if your personal data matches those audiences, you’ll be assigned to it. This is to help you receive relevant offers; and
4. Activity information. Based on your interactions with communications, we’ll generate personal data about how many communications you like to receive, so that we don’t send you more than are useful to you.
2. Your Choices
You can manage the types of personal data you provide to us and can limit how we communicate with you. At the same time, we think that the more you tell us about yourself and what you like, the more relevant and valuable your experience with our Site and services will be.
You can manage your email, push notification, location information and subscription notification preferences by contacting customer support:
1. Push notifications and location information. Your device and the mobile app provide you with options to control push notifications and how and when we collect your geolocation. You can disallow our use of certain location data through your device or browser settings, for example, by disabling “Location” services for the application in Apple’s iOS and Android privacy settings, or by disabling “Location” services for your device;
2. Cookies. You can manage how your browser handles cookies. You may also manage how your mobile device and mobile browser share information on and about your devices with us, as well as how your mobile browser handles cookies.
3. Social networking. You may also manage sharing certain personal data with us when you connect with us through social networking platforms or applications. Please refer to Section 8 below and also the privacy policy and settings of the social networking website or application to determine how you may adjust our permissions and manage the interactivity between us and your social networking account or your mobile device.
3. Your Rights
You can access, update, rectify, and delete your personal data which makes up some of your profile by logging into your account or contacting our customer support. Keeping your personal data current helps ensure that we can respect your preferences and offer you the goods and services that are most relevant to you.
In accordance with applicable law, you may:
1. request access to any personal data we hold about you;
2. request that it be updated, rectified, deleted or blocked;
3. request that we delete personal data we hold about you;
4. request that we restrict our processing of your personal data;
5. request that we provide you or a third party with a copy of certain personal data about you (that is referred to as the right of “data portability”);
6. object to any of our uses of your personal data described in this policy, including our marketing activities; and
7. revoke your consent to the processing of your personal data, to the extent consent was required and provided by you.
If you request a correction to your personal information but we do not make that correction, you have the right to request that we take attach to your personal information a statement that a correction was sought but not made;
4. How We Use Information
We control and process the personal data you provide to us, which we collect from other sources, and which we generate to:
1. Create your account when you sign up and log you in, which is necessary for us to provide our services to you in accordance with the Terms of Use.
2. Operate, maintain, and improve the Site by analysing how you and our other users use and interact with it. This is to meet our legitimate business interests in providing the Site and ensuring that it provides the best experience for our users;
3. Validate, facilitate, and prevent fraudulent offers. This may include processing orders for vouchers and other goods and services, payment verification, and verifying that vouchers redeemed by users are valid. This is necessary to meet our contractual commitments to you set out in the Terms of Use;
· Carry-out marketing, which may involve:
1. Establishing and analysing individual and group profiles and user behavior, in order to determine your or others interest in certain types of offers, products, and services. We do this by analysing your interactions with the Site and your other personal data (including personal data received from Business Partners) to determine what your interests are, and what sorts of products and services people with similar interests also buy, which helps us understand what products and services you may be interested in viewing. This is to meet our legitimate interests in understanding the types of products and services our users are interested in, and to provide the most relevant products to you and our other users;
2. Showing relevant offers and advertising. We will use the profiles described above to create advertising for our products that will be displayed on relevant third-party sites. We do this to meet our legitimate interests in showing you products which may be relevant to you;
3. Sending you relevant direct marketing messages and other communications via email or push notifications on mobile devices, including, with your consent, using your location data to notify you of tailored location-based offers. We will either send these messages on the basis that you have consented to receiving them or, where permitted by applicable law, to meet our legitimate interests in showing you which of our products and services are relevant to you; and
4. Analysing advertising effectiveness, which may involve analysing the advertising campaigns our users choose to interact with most often. This is to meet our legitimate interests in understanding which types of advertising campaigns are more or less effective than others.
· Answer your questions and respond to your requests, for example in the context of user service. This is to meet our contractual commitments to you in the Terms of Use where these questions or requests are part of the redemption process or to comply with legal obligations (such as allowing you to exercise your rights as described above), and in other cases to meet our legitimate interests in providing a good service to our users;
· Send you reminders, technical notices, updates, security alerts, support and administrative messages, service bulletins, and requested information, including on behalf of Business Partners, or other Merchants. This is to meet our legitimate interests in managing our relationship with you effectively;
· Administer rewards, surveys, contests, or other promotional activities or events, in order to meet our contractual commitments to you set out in the terms and conditions of those promotional events;
· Manage our everyday business needs, such as administration of the Site, forum management, fulfilment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Use or to comply with the law; and
· Comply with our legal obligations, resolve disputes, and enforce our agreements. We do this where necessary to comply with legal obligations to which we are subject, or to meet our legitimate interests in enforcing our legal rights and resolving disputes and preventing fraud.
5. When and Why We Disclose Personal Data
We share your personal data as follows:
· with your consent;
· with Affiliates and other Metasphere entities within and outside of the UAE, who will process your personal data only in accordance with our instructions and for the purposes set out in this Privacy Policy;
· with unaffiliated third-party Merchants and Business Partners, so they can sell, deliver, and provide the products or services redeemed by you (e.g. to deliver products to you, or so they can confirm reservations). We share personal data with unaffiliated third-party Merchants and Business Partners in order to meet our contractual obligations to you, and they are not permitted to use your personal data in any way other than for selling, delivering, and/or providing the products or services redeemed by you;
· with third parties that provide tools and services to help us better understand your offer preferences. Those third parties may also use your personal data to match you with their existing user base;
· as necessary to perform contractual obligations towards you with Merchants or Business Partners to the extent you have redeemed a voucher, goods, or services offered by them or participated in an offer, rewards, contest or other activity or program sponsored or offered through us or the Merchants on behalf of a Business Partner;
· to a subsequent owner, co-owner, or operator of one or more of the Sites or any portion or operation related to part of one or more of the Sites;
· in connection with a corporate merger, consolidation, or restructuring, the sale of substantially all of our stock and/or assets, or other corporate change, including, without limitation, during the course of any due diligence process;
· to comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions, where this is necessary to comply with these legal obligations;
· to combat fraud or criminal activity, and to protect our rights or those of our Affiliates, Merchants, or Business Partners, and users, or as part of legal proceedings affecting us and/or our Affiliates, as it is in our legitimate interests to prevent fraud and protect these rights; or
· in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts, to the extent this is necessary to comply with such legal obligations.
We encourage our unaffiliated third-party Merchants and Business Partners to adopt and post privacy policies. However, while we share personal data with Merchants and Business Partners only for the above-mentioned purposes, their subsequent processing and use of personal data obtained through us is governed by their own privacy policies and practices and is not under our control (except for the use and processing by Merchants and Business Partners providing services to us, as described above). Where possible, we contractually restrict how our Merchants and Business Partners use your personal data and aim to ensure they do not use it for any purposes which are incompatible with those set out in this privacy policy.
In a number of the cases set out above, we will transfer your personal data to a country located outside the UAE that may not be considered as providing the same level of protection for personal data. In such cases, we put in place appropriate safeguards to ensure that there is adequate protection for your personal data.
6. Security of Personal Data
We have implemented an information security program that contains administrative, technical and physical controls that are designed to safeguard your personal data, including industry-standard encryption technology. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Retention of Personal Data
We will retain your personal data for as long as your account is active or as needed to provide you services. If you close your account, we will retain your personal data for a period where it is necessary to continue operating our business effectively, to maintain a record of your transactions for financial reporting purposes or fraud prevention purposes until these purposes no longer exist, and to retain as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Social Networks
Social Community Areas
You may access the Site through, or the Site may contain connections to, areas where you may be able to publicly post information, communicate with others such as discussion boards or blogs, review products and merchants, and submit media content. Prior to posting in these areas, please read our Terms of Use carefully. All of the information you post may be accessible to anyone with Internet access, and any information you include in your posting may be read, collected, and used by others. For example, if you post your email address along with a public restaurant review, you may receive unsolicited messages from other parties. You should avoid publicly posting sensitive information about you or others.
Connecting through Social Networks
When you use the Site’s social network connection function, you will have the opportunity to consent to our accessing all of the elements of your social network profile information that you have made available to be shared (as per the settings chosen by you in your social network profile) and to use it in accordance with the social network’s terms of use and this Privacy Policy. You can withdraw this consent at any time.
9. Privacy Practices of Third Parties
This Privacy Policy only addresses the collection, processing and use (including disclosure) of personal data by us through your interaction with the Site. Other websites that may be accessible through links from the Site may have their own privacy policies and personal data collection, processing, use, and disclosure practices. Our Business Partners may also have their own privacy policies. We encourage you to familiarise yourself with the privacy policies provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.
10. Contact Us
If you have any questions or comments about our privacy practices or this Privacy Policy, please contact support@alist.ae.