This Privacy Policy explains how Metasphere Technologies, controls, processes, and
uses information about you (which we call “personal data”).
When we say “Metasphere”, “us”, “our”, or
“we”, we mean Metasphere Technologies. Metasphere owns and
operates the website, www.alist.ae, the mobile and touch versions
and any sites we have now or in the future of which this Privacy Policy relates
(collectively, " Site "). It provides platforms where our Affiliates and other
unaffiliated third-party merchants (collectively “Merchants”)
can list offers for goods, services, and other offerings.
When we talk about the “Site”, we mean our platforms, which include our
websites, mobile applications, communications we send or services we provide, social
networking sites, or any other websites we offer that link
to or reference this Privacy Policy.
Change
We routinely update this Privacy Policy to clarify our practices and to reflect new or
different privacy practices, such as when we add new services, functionality, or features to
the Site. If we make any material changes we
will notify you, either by email (sent to the email address specified in your account), by
means of notice on the Site or by using other methods. You can determine when this version
of the Privacy Policy was adopted by referring
to the “Effective Date” above.
You understand that your continued use of the Site after we send a notice about our changes
to the Privacy Policy means that the collection, control, processing, and use of your
personal data is subject to the updated Privacy Policy.
If you object to any changes, you may modify your account settings or close your account as
described below.
1. Personal Data We Collect
We will collect the following personal data when you interact with the Site:
1. Authentication and identification information (e.g. your name, email address, and
password). This information is necessary to set up and log you into your account.
2. Basic personal details (e.g. your name, date of birth, and nationality);
3. Contact details (e.g. your postal address, telephone number, and email address). We
may need some of this information to deliver products to you, such as your postal address to
deliver physical products and your email address
to send you vouchers, and won’t be able to carry out these services if you don’t
provide it;
4. With your consent, information about your contacts
with Metasphere (e.g. call recordings, instant messages on our site, and user
generated content).
Some information we collect is necessary for us to provide our services or meet our legal
obligations. We will make this clear when we collect that information from you.
We will also automatically collect personal data when you interact with the Site through
your computer, mobile device, or other device. This personal data includes the following:
1. Analytics data (e.g. information about app downloads, app and web page histories),
which may include data collected from cookies and other types of device identifiers;
2. Profile inputs (e.g. page and deal views on the site, click information and
information about the website you clicked to our Site from). This may include data about
your location. With respect to geolocation information
collected from your mobile device, we will only collect this where you have provided
consent; and
3. Device details (e.g. MAC address, IP address, Bluetooth data and advertising
identifiers).
We also receive personal data and other online and offline information from third
parties with whom we conduct business, such as merchants, co-marketers, distributors,
resellers, and other companies or organizations with whom
we enter into agreements to support our business and operations, including advertising
partners and third party data providers that provide us with supplemental or
additional information about our users (collectively
“Business Partners”).
The personal data we receive from Business Partners includes basic personal details, contact
details, device details, profile inputs, as well as:
1. Demographic information, (e.g. details about age brackets and educational
background);
2. Location data (e.g. information about postal address); and
3. Purchase information from third party sites (e.g. information about purchases on
other sites).
We will only receive data from our Business Partners where they are legally permitted to
share such data, and we will only process that data for the purposes described below. We use
the data provided to better understand your preferences,
offers that are relevant to you, and how our merchants are performing. By combining
the data we collect directly from you with that received from third parties, we
are able to provide you with a better, and more personalised,
experience.
We will collect the personal data described above at various stages in your relationship
with us when you:
1. Register, subscribe, authorise the transfer of, or create an account with us.
2. Open or respond to emails or messages from us;
3. Provide information to enrol or participate in programs provided on behalf of, or
together with Merchants and Business Partners, with your consent or as necessary to provide
services you have requested;
4. Visit any page online that displays our ads or content;
5. Redeem products or services on or through the Site from Merchants;
6. Connect, log-in, or link to the Site using social networking tools; and
We also create profiles about you based on the personal data you provide to us or that is
collected about you, as described above and including personal data that we receive from
Business Partners. We do this to market offers we
think would be of interested. The contents of that profile include:
1. Account details. For example, we create a permanent URL to your
account page which may include your name. We also generate codes to log your redemption
histories and activity;
2. Marketing segment information. For example, if you redeem products
or services related to wellness and beauty, we may infer that you are interested in these
types of offers;
3. Audience information. We create audiences based on parameters such
as gender, age, and location (e.g. males aged 25-35 in your city), and if your personal
data matches those audiences, you’ll
be assigned to it. This is to help you receive relevant offers; and
4. Activity information. Based on your interactions with communications,
we’ll generate personal data about how many communications you like to receive, so
that we don’t send you more than are useful
to you.
2. Your Choices
You can manage the types of personal data you provide to us and can limit how we communicate
with you. At the same time, we think that the more you tell us about yourself and what you
like, the more relevant and valuable your experience
with our Site and services will be.
You can manage your email, push notification, location information and subscription
notification preferences by contacting customer support:
1. Push notifications and location information. Your device and the mobile
app provide you with options to control push notifications and how and when we collect your
geolocation. You can disallow our use of certain
location data through your device or browser settings, for example, by disabling
“Location” services for the application in Apple’s iOS and Android privacy
settings, or by disabling “Location”
services for your device;
2. Cookies. You can manage how your browser handles cookies. You may also
manage how your mobile device and mobile browser share information on and about your devices
with us, as well as how your mobile browser
handles cookies.
3. Social networking. You may also manage sharing certain personal data
with us when you connect with us through social networking platforms or applications. Please
refer to Section 8 below and also the privacy
policy and settings of the social networking website or application to determine how you may
adjust our permissions and manage the interactivity between us and your social networking
account or your mobile device.
3. Your Rights
You can access, update, rectify, and delete your personal data which makes up some of your
profile by logging into your account or contacting our customer support. Keeping your
personal data current helps ensure that we can respect
your preferences and offer you the goods and services that are most relevant to you.
In accordance with applicable law, you may:
1. request access to any personal data we hold about you;
2. request that it be updated, rectified, deleted or blocked;
3. request that we delete personal data we hold about you;
4. request that we restrict our processing of your personal data;
5. request that we provide you or a third party with a copy of certain personal data about
you (that is referred to as the right of “data portability”);
6. object to any of our uses of your personal data described in this policy, including our
marketing activities; and
7. revoke your consent to the processing of your personal data, to the extent consent was
required and provided by you.
If you request a correction to your personal information but we do not make that correction,
you have the right to request that we take attach to your personal information a statement
that a correction was sought but not made;
4. How We Use Information
We control and process the personal data you provide to us, which we collect from other
sources, and which we generate to:
1. Create your account when you sign up and log you in, which is necessary for us to provide
our services to you in accordance with the Terms of Use.
2. Operate, maintain, and improve the Site by analysing how you and our other users use and
interact with it. This is to meet our legitimate business interests in providing the Site
and ensuring that it provides the best experience
for our users;
3. Validate, facilitate, and prevent fraudulent offers. This may include processing orders
for vouchers and other goods and services, payment verification, and verifying that vouchers
redeemed by users are valid. This is necessary
to meet our contractual commitments to you set out in the Terms of Use;
· Carry-out marketing, which may involve:
1. Establishing and analysing individual and group profiles and user behavior, in order
to determine your or others interest in certain types of offers, products, and services. We
do this by analysing your interactions with
the Site and your other personal data (including personal data received from Business
Partners) to determine what your interests are, and what sorts of products and services
people with similar interests also buy, which helps
us understand what products and services you may be interested in viewing. This is to meet
our legitimate interests in understanding the types of products and services our users are
interested in, and to provide the most relevant
products to you and our other users;
2. Showing relevant offers and advertising. We will use the profiles described above to
create advertising for our products that will be displayed on relevant third-party sites. We
do this to meet our legitimate interests in showing
you products which may be relevant to you;
3. Sending you relevant direct marketing messages and other communications via email or push
notifications on mobile devices, including, with your consent, using your location data to
notify you of tailored location-based offers.
We will either send these messages on the basis that you have consented to receiving them
or, where permitted by applicable law, to meet our legitimate interests in showing you which
of our products and services are relevant
to you; and
4. Analysing advertising effectiveness, which may involve analysing the advertising
campaigns our users choose to interact with most often. This is to meet our legitimate
interests in understanding which types of advertising campaigns
are more or less effective than others.
· Answer your questions and respond to your requests, for example in the context of
user service. This is to meet our contractual commitments to you in the Terms of Use where
these questions or requests are part of the redemption
process or to comply with legal obligations (such as allowing you to exercise your rights as
described above), and in other cases to meet our legitimate interests in providing a good
service to our users;
· Send you reminders, technical notices, updates, security alerts, support and
administrative messages, service bulletins, and requested information, including on behalf
of Business Partners, or other Merchants. This is
to meet our legitimate interests in managing our relationship with you effectively;
· Administer rewards, surveys, contests, or other promotional activities or events,
in order to meet our contractual commitments to you set out in the terms and conditions of
those promotional events;
· Manage our everyday business needs, such as administration of the Site, forum
management, fulfilment, analytics, fraud prevention, and enforcement of our corporate
reporting obligations and Terms of Use or to comply
with the law; and
· Comply with our legal obligations, resolve disputes, and enforce our agreements. We
do this where necessary to comply with legal obligations to which we are subject, or to meet
our legitimate interests in enforcing our
legal rights and resolving disputes and preventing fraud.
5. When and Why We Disclose Personal Data
We share your personal data as follows:
· with your consent;
· with Affiliates and other Metasphere entities within and outside of the
UAE, who will process your personal data only in accordance with our instructions and for
the purposes set out in this Privacy Policy;
· with unaffiliated third-party Merchants and Business Partners, so they can sell,
deliver, and provide the products or services redeemed by you (e.g. to deliver products
to you, or so they can confirm reservations).
We share personal data with unaffiliated third-party Merchants and Business Partners in
order to meet our contractual obligations to you, and they are not permitted to use your
personal data in any way other than for selling,
delivering, and/or providing the products or services redeemed by you;
· with third parties that provide tools and services to help us better understand
your offer preferences. Those third parties may also use your personal data to match you
with their existing user base;
· as necessary to perform contractual obligations towards you with Merchants or
Business Partners to the extent you have redeemed a voucher, goods, or services offered by
them or participated in an offer, rewards, contest
or other activity or program sponsored or offered through us or the Merchants on behalf of a
Business Partner;
· to a subsequent owner, co-owner, or operator of one or more of the Sites or any
portion or operation related to part of one or more of the Sites;
· in connection with a corporate merger, consolidation, or restructuring, the sale of
substantially all of our stock and/or assets, or other corporate change, including, without
limitation, during the course of any due diligence
process;
· to comply with legal orders and government requests, or as needed to support
auditing, compliance, and corporate governance functions, where this is necessary to comply
with these legal obligations;
· to combat fraud or criminal activity, and to protect our rights or those of our
Affiliates, Merchants, or Business Partners, and users, or as part of legal proceedings
affecting us and/or our Affiliates, as it is in our
legitimate interests to prevent fraud and protect these rights; or
· in response to a subpoena, or similar legal process, including to law enforcement
agencies, regulators, and courts, to the extent this is necessary to comply with such legal
obligations.
We encourage our unaffiliated third-party Merchants and Business Partners to adopt and post
privacy policies. However, while we share personal data with Merchants and Business Partners
only for the above-mentioned purposes, their
subsequent processing and use of personal data obtained through us is governed by their own
privacy policies and practices and is not under our control (except for the use and
processing by Merchants and Business Partners providing
services to us, as described above). Where possible, we contractually restrict how our
Merchants and Business Partners use your personal data and aim to ensure they do not use it
for any purposes which are incompatible with
those set out in this privacy policy.
In a number of the cases set out above, we will transfer your personal data to a country
located outside the UAE that may not be considered as providing the same level of protection
for personal data. In such cases, we put in place
appropriate safeguards to ensure that there is adequate protection for your personal data.
6. Security of Personal Data
We have implemented an information security program that contains administrative, technical
and physical controls that are designed to safeguard your personal data, including
industry-standard encryption technology. However, no
method of transmission over the Internet, or method of electronic storage, is 100% secure.
Therefore, we cannot guarantee its absolute security.
7. Retention of Personal Data
We will retain your personal data for as long as your account is active or as needed to
provide you services. If you close your account, we will retain your personal data for a
period where it is necessary to continue operating
our business effectively, to maintain a record of your transactions for financial reporting
purposes or fraud prevention purposes until these purposes no longer exist, and to retain as
necessary to comply with our legal obligations,
resolve disputes, and enforce our agreements.
8. Social Networks
Social Community Areas
You may access the Site through, or the Site may contain connections to, areas where you may
be able to publicly post information, communicate with others such as discussion boards or
blogs, review products and merchants, and submit
media content. Prior to posting in these areas, please read our Terms of Use carefully.
All of the information you post may be accessible to anyone with Internet access, and any
information you include in your posting
may be read, collected, and used by others. For example, if you post your email address
along with a public restaurant review, you may receive unsolicited messages from other
parties. You should avoid publicly posting sensitive
information about you or others.
Connecting through Social Networks
When you use the Site’s social network connection function, you will have the
opportunity to consent to our accessing all of the elements of your social network profile
information that you have made available to be shared
(as per the settings chosen by you in your social network profile) and to use it in
accordance with the social network’s terms of use and this Privacy Policy. You can
withdraw this consent at any time.
9. Privacy Practices of Third Parties
This Privacy Policy only addresses the collection, processing and use (including disclosure)
of personal data by us through your interaction with the Site. Other websites that may be
accessible through links from the Site may have
their own privacy policies and personal data collection, processing, use, and disclosure
practices. Our Business Partners may also have their own privacy policies. We encourage you
to familiarise yourself with the privacy policies
provided by these other parties prior to providing them with information or taking advantage
of a sponsored offer or promotion.
10. Contact Us
If you have any questions or comments about our privacy practices or this Privacy Policy,
please contact support@alist.ae.